Senior Engineer I, Field Service

Senior Engineer I, Field Service

Germany Dresden

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Senior Engineer I, Field Service

Job details

Step into a career with ASM, where cutting edge technology meets collaborative culture.

For over 55 years ASM has been ahead of whats next, at the forefront of innovation and whats technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving.  But were more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.

Step into a career with ASM, where cutting edge technology meets collaborative culture.

For over 55 years ASM has been ahead of whats next, at the forefront of innovation and whats technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving.  But were more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world.  Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.

Ready for your next move at ASM?

You already know what makes ASM special: our people, our purpose, and our passion for innovation. Nows your chance to grow your career from the inside, take on new challenges, and shape whats next with us.

As a Senior Engineer, Field Service, you will serve as an internal escalation lead, using deep system‑level expertise to resolve the most complex technical challenges across multiple ASM toolsets. You will guide root‑cause analysis, prevent recurrence, and collaborate closely with engineering, design, and customer teams to enhance stability, performance, and efficiency. Your leadership strengthens our service organization, elevates field capability, and drives improvements that directly support ASMs mission of enabling the worlds most advanced semiconductor technologies.

What you will be working on

Lead internal escalations and root‑cause investigations for complex, multi‑factor technical issues

Diagnose system interactions across mechanical, electrical, software, and process‑integration domains

Identify performance trends in areas such as gas delivery, thermal control, and process deviations, and drive resolution with Field Service Engineers

Mentor peers on advanced diagnostic strategies and contribute to improvements in troubleshooting protocols

Supervise safety procedures, provide team training, and support internal and external safety audits

Map unit‑process variables to device physics and design DOEs to enhance yield and stability

Select appropriate measurement techniques for sensitivity and sample constraints and troubleshoot instrumentation

Coordinate escalations, quantify technical and operational risk, and prevent issue recurrence

Align customer needs with design constraints and draft upgrade proposals spanning multiple fabs

Lead complex escalations while balancing production pressure and technical risk, and capturing lessons learned

What we are looking for

Bachelors degree in electrical, Mechanical, Electromechanical Engineering or related field with 6+ years of experience, OR a masters degree with 4+ years of experience.