Logistics Control Tower EMEA Transport & Logistics Customer Service Operations - Automotive

Logistics Control Tower EMEA Transport & Logistics Customer Service Operations - Automotive

Requisition ID: 24542

Job Category: Logistics/Demand & Supply Chain

Career level: Professional

Contract type: Permanent

Location:

Tongeren-Borgloon, BE

SKF has been around for more than a century and today we are one of the worlds largest global suppliers of bearings and supporting solutions for rotating equipment. Our products can be found everywhere in society, making us an essential part of everyday life for people and companies worldwide.

In September 2024 SKF announced the separation of its Automotive business with the objective of building two world-leading businesses and the role you are applying for will be part of the Automotive business, giving you the opportunity to be a part of shaping a new Company aimed at meeting the needs of the transforming global Automotive market.

Would you like to join us in shaping the future of motion?  We are now looking for a...

Logistics Control Tower EMEA

Transport & Logistics Customer Service Operations -

Automotive Business

You will be part of logistic control tower area including transports operations & customers services activities.

For transport operations you will be responsible for planning and organizing all transport activities within SKF Logistics Services Belgium NV, serving as the central link between Warehouse Operations, Planning, the Hub, Customer Services, other SKF units, the Control Tower Transport, and external carriers. The role focuses on meeting productivity and service‑level KPIs while supporting Customer Services with transport issues or arranging shipments outside the central network, using solutions such as part loads, taxis, express deliveries, or returns. It also involves building market knowledge to establish clear guidelines for non‑standard transport options, helping Customer Services operate efficiently.

For customer service operations you will be the main contact with Sales organization over the world taking care about orders to ensure proper processing, order preparation and delivery as requested by customers. Responsible for providing support and responding to questions/requests from sales unit organization.

Join a dynamic European organization where your role is vital in ensuring our products reach customers on time. You will thrive in an environment that values independence, effective coordination, and resilience in managing demanding situations, including the organization of special transport. With a critical eye for reviewing and improving processes, you will directly contribute to our collective success while developing your skills within an international structure committed to excellence.

Key responsibilities

Planning & Coordination

Prepare planning for road and ocean flows based on existing and expected volumes and available transport capacity.

Plan WHS/HUB/WEC B1 activities to meet required customer service levels.

Perform all administrative tasks related to planning.

Communication & Stakeholder Management

Communicate planning information and changes to transport companies, all internal operational departments of SKF Logistics Services Belgium NV, other SKF Logistics Services units, and CTT.

Communicate special days, holidays and bridge days, as well as transport planning, to the WH Manager and Hub Supervisors.

Operational Decisions & Alternative Solutions

Decide which shipments will not be transported in case of capacity issues and inform KAMs, Hub and WHS.

Offer adapted and cost‑effective transport options to Customer Services and Business Development for specific orders, transport issues or capacity constraints (incl. administration and communication).