Logistics Control Tower - Automotive Business

Logistics Control Tower - Automotive Business

Requisition ID: 24679

Job Category: Logistics/Demand & Supply Chain

Career level: Professional

Contract type: Permanent

Location:

St-Cyr-Sur-Loire, FR Luechow, DE Schweinfurt, DE

In September of 2024, SKF announced the separation of its Automotive business, with the objective to build two world-leading companies. The role you are applying for will be a part of the new company created from the Automotive business. This means you will have the opportunity to be a part of shaping a new company aimed at meeting the needs of the transforming global automotive market.

Would you like to join us in shaping the future of motion?

We are now looking for a …

Customer Service - Logistics Control Tower EMEA

Automotive Business

Join a dynamic European organization where your role is vital in ensuring our products reach customers on time. You will thrive in an environment that values independence, effective coordination, and resilience in managing demanding situations, including the organization of special transport. With a critical eye for reviewing and improving processes, you will directly contribute to our collective success while developing your skills within an international structure committed to excellence.

Key responsibilities

Manage order processing and delivery call-offs, including handling customer enquiries and complaints, tracking deadlines, and preparing all required shipping documents (e.g., invoices, ABDs, ASN).

Coordinate operational activities with third-party logistics providers (3PL), including order releases.

Register shipments in automotive customer portals.

Ensure timely and accurate deliveries for both internal and external SKF customers, covering inbound, outbound, and hub transshipment areas.

Organise and oversee special transport processes for customer deliveries.

Handle export customs formalities and ensure compliance.

Maintain effective information flow between stakeholders (e.g., factory, sales) and align on customer-specific requirements.

Coordinate with freight forwarders on load-specific details such as volumes, weights, capacities, and customer requirements.

Support additional tasks such as managing external logistics customers, third-country shipments, quality audits, transport damage cases, and time-limited projects.

Assist in creating reports and statistics (e.g., customer service) and document quality deviations.

Review and process freight invoices, as well as prepare debit and credit notes.

Requirements

Previous experience in a similar administrative or logistics role, or completed training within the area.

Understanding of logistics processes, including truck dispatching, customer service, and export customs clearance.

Good knowledge of Microsoft 365 and other IT systems.

Confident command of English, both spoken and written; additional languages are a plus.

Team-oriented mindset and flexibility, including willingness to adapt to varying working hours when needed.

Decisive, independent, and structured approach with a high sense of responsibility.

Knowledge of various order management systems is an advantage (especially ICSS, DOH, SAP).

Openness to change in general and to system/process adaptations in particular.

You will enjoy working here if you are

Interested in being at the intersection of customer service and transport, learning the processes and directly ensuring smooth logistics operations across EMEA.

Willingness to work in cross-country operations (EMEA) and build strong collaboration with colleagues and internal stakeholders.